Refund Policy

At Custapack, customer satisfaction is at the heart of everything we do. Each order is custom-made with care, and we take pride in delivering high-quality packaging solutions tailored to your brand. Due to the personalised nature of our products, please review our refund policy below:

Non-Refundable Items

Since all packaging is made-to-order and customised specifically for each client, we do not offer refunds or returns for the following:

Custom printed or branded boxes

Orders approved for production by the client

Products with customer-supplied artwork

Refunds & Replacements (When Applicable)

We may offer a refund or reprint in the following situations:

The product is defective or damaged upon delivery

There is a manufacturing error or the order differs from the approved design or specifications

The issue is reported within 7 business days of receiving the order

To request a refund or replacement, please email order@custapack.com with your order number, a description of the issue, and clear photos of the product.

Cancellations

Orders can only be canceled before the production process begins. Once your artwork is approved and production starts, cancellations are no longer possible.