Shipping Plolicy

At Custapack, we understand that timely delivery is crucial—especially when it comes to your business and brand. That’s why we’re committed to providing fast, reliable, and secure shipping for all our custom packaging orders.

Production & Processing Time

All our packaging products are made-to-order. Production times may vary depending on the complexity and quantity of your order:

Standard production time: 5–8 business days after artwork approval

Rush production: Available on request (additional charges may apply)

Once your order is completed, it will be carefully packed and shipped to your desired location.

Shipping Options

We offer a range of domestic shipping options across the USA, including:

Standard Ground Shipping

Express & Expedited Shipping (additional cost)

Freight Shipping for bulk orders

Shipping times vary by location and service selected.

Tracking Your Order

Once your order ships, you will receive a confirmation email with your tracking number so you can monitor its delivery status in real-time.

Shipping Delays

While we strive to meet all deadlines, delays may occasionally occur due to factors beyond our control (e.g., extreme weather, carrier delays, customs). We’ll always keep you informed and do our best to resolve any issues promptly.

Damaged or Lost Packages

If your package arrives damaged or does not arrive at all, please contact us at order@custapack.com within 5 business days of the expected delivery date. We'll investigate the issue and work with you to find a solution, including replacements if necessary.